About
We built the proof layer public transport never had.
VigiTrip exists because complaints without evidence change nothing — for passengers, for operators, or for regulators.
Mission
Every passenger voice, worth acting on.
Millions of people board an intercity bus every day expecting to arrive safely. When they meet reckless driving, a bus picking up passengers off the highway, or a conductor taking extra fare, there is usually nowhere to put that. Complaint boxes are manual, unverified and quietly ignored.
Operators are not the villains in this story — they are flying blind. They receive complaints they cannot confirm, from people they cannot place on a bus, about trips they cannot reconstruct. So they discount all of it. We built VigiTrip to break that stalemate by making every report carry its own evidence.
Safer public transport through verified passenger voices and accountability you can defend.
The gap
Two sides of the same missing evidence.
Passengers cannot prove what happened. Operators cannot prove it did not. Everyone loses.
Passengers are left with
- No reliable way to report a safety problem
- Complaints that vanish without a status
- Fear of being identified on the same bus
- Paper forms and phone numbers nobody answers
Operators are left with
- Reports they cannot separate from fabrications
- Crew disputing every allegation, credibly
- No trip-level data to act or budget on
- No way to prove good service to a regulator
The result is an accountability gap wide enough for anything to fall through.
Our approach
Verify first, then record.
The whole product rests on one rule: if the passenger cannot be placed on that trip, the feedback never enters the system.
01
Passenger scans the QR inside the bus
A code fixed to each vehicle opens the feedback form instantly — no app install, no account, no sign-up friction.
02
VigiTrip verifies against the live trip
Multi-factor checks match the passenger’s location to an active trip, its route and its time window. If it cannot be verified, it is rejected at the door.
03
You receive verified feedback with context
Each report arrives tied to a trip, a vehicle, a route segment and a timestamp — ready to act on, and ready to defend.
What changes
What an operator actually gets.
Not more complaints — fewer, and every one of them worth reading.
Feedback that survives scrutiny
Location-matched and time-bound, so authenticity is proven rather than argued about.
Problems surfaced while they matter
Safety issues arrive during the trip, not in a monthly summary nobody reads.
Decisions backed by evidence
Patterns across crews, routes and vehicles, defensible to owners and regulators alike.
Trust that compounds
Passengers ride with operators who are visibly accountable, and say so.
Team
Meet the founder
Mahin Bin Hasan
Founder & CEO
Self-taught developer and entrepreneur from Bangladesh. Building VigiTrip to make public transport safer through verified, data-driven accountability — after shipping products across EdTech, developer tools and advertising.
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mahinbinhasan.comRun a pilot before you commit to anything.
Three months, your own fleet, real passengers, real verified data. No cost and no card.
Setup takes about five minutes per vehicle.